Step 1 – Damage to the Shipping Container
Upon receipt of the Live Vibe and before accepting delivery, inspect the container for visible damage.
If damage is observed note such damage on the carrier’s Bill of Lading.
CALL or email Ridge and obtain a Return Manufactures Authorization (RMA).
CALL 832.294.5144 or firstname.lastname@example.org
Step 2 – Hassle Free Return
Within 30 days of purchase date the Live Vibe can be returned. There will be a charge of $335.00 to
return the Live Vibe to cover shipping costs. The Live Vibe MUST be returned in the original shipping
container. All original packing material MUST be installed in the shipping container.
Ridge will provide the return shipping label. CALL or email for details before shipping.
Step 3 – Other Returns including Warranty work
Return of the Live Vibe after 30 days for any repair work is as follows. The Live Vibe should be returned
in the original shipping container. If the original shipping container is not available Ridge will provide the
container. Cost to return the Live Vibe and to do any repair work will be determined on a case
by case basis. CALL before returning.
Ridge can provide a replacement Live Vibe for any unit that fails during service. CALL for details.